Frequently asked question

What is e-payment?

It is an online payment gateway that allows you to pay for your hospital services using credit card and PayNow.

What is PayNow?

PayNow is a P2P e-payment service that enables users to send and receive Singapore dollars from one bank to another almost instantly using just their recipient’s mobile number, Singapore NRIC/FIN or Company Unique Entity Number (UEN). Payments can also be made using QR code scans. The sender is not required to input the recipient’s bank account number when transferring money via PayNow.

What is type of credit card can be used for this epayment gateway?

Visa, Master and AMEX card.

Can I make payment using multiple credit cards?

Yes you may. However you would need to submit a separate payment request for each credit card transaction.

What do I need to make payment?

If you are paying through credit card, we would require both your credit card and CVV numbers, as well as card expiry date.

To initiate a PayNow transfer, simply log on to your bank’s mobile app or Internet banking platform. If you have yet to register for PayNow function for your bank account, you can set it up easily through various banking platform. You will be required to link your mobile number to your bank account.

What is the payment limit?

The limit depends on your credit card bank account or your PayNow bank account limit.

I have made an epayment which was successfully charged to my credit card or paid via PayNow. I wish to reverse the transaction. Is this possible?

This is not possible as the order amount has been charged to your Visa/Mastercard and the amount debited from your bank account. If you had made excess payments, we will process the refunds to your card if you have paid through credit card, or credit to your bank account for PayNow payments.

Why am I paying to Red Dot and not Parkway Hospital. Will my payment be directed to Parkway?

Red Dot Payment Pte Ltd is our payment gateway provider for online payments. They are our appointed vendor to handle our online payment transactions. Payments made will be directed to Parkway and this will reflect in your hospital bill within 24 hours.

Who shall I refer to for enquiries of my e-payment transactions?

You may email us at for clarifications on your e-payment transactions.