Frequently asked question

What is Online Registration?

Online Registration is a service for patient to perform registration at their convenience without having to come to the hospital. The Online Registration allows patients to provide their bio data, payment mode - medisave, insurance coverage and review financial counselling information.

What is the advantage of performing Online Registration?

Patient will have the benefit of skipping the usual admission queue and have their admission paperwork expedited for smooth admission process.

Who can log in to Online Registration?

This service if offered to patients who will be admitted for elective surgery not requiring pre-admission tests.

Can Online Registration be accessed through mobile devices?

Although Online Registration can be accessed through the internet browser of your mobile devices, we do not recommend it as some information and graphics may not display properly. Please use your personal computer or laptop instead.

Why can’t I confirm my bed of choice?

We will be able to confirm the availability of room type only on the day of admission. This is due to the uncertainty of patients’ discharges and emergency admissions. Should you choice of room is not available during admission, we assure you that we will make the transfer to your preferred choice as soon as it is available.

What can I do if the information that I submitted is incorrect?

It is important to verify that the information submitted is correct. For clarifications please call the admissions office of the respective institutions during office hours (Mon-Fri 9am to 5pm, excluding Public Holidays): Mount Elizabeth Hospital Novena : Tel- 64604909 / 97892170 Mount Elizabeth Hospital Orchard : Tel- 67312839 / 63044423 Gleneagles Hospital : Tel- 63783638 / 64703332 Parkway East Hospital : Tel- 63408600 / 63408629

I have decided to cancel or postpone my admission / procedure. Who can I contact?

You may contact the respective institutions during office hours (Mon-Fri 9am to 5pm, excluding Public Holidays): Mount Elizabeth Hospital Novena : Tel- 64604909 / 97892170 Mount Elizabeth Hospital Orchard : Tel- 67312839 / 63044423 Gleneagles Hospital : Tel- 63783638 / 64703332 Parkway East Hospital : Tel- 63408600 / 63408629